Beyond managing a substantial call volume, AI Answering’s customizable responses empower Poppy’s to deliver better customer service during phone interactions. By crafting tailored responses to various inquiries, the restaurant has cultivated a branded experience for its patrons and guaranteed that they receive the most accurate answers to their questions. Not only has this relieved staff from the pressure of answering phones during high-demand periods, but it also removed the need for them to be trained on a script when answering calls.

“When you’re on the phone and you have a line of people in front of you, you have to be quick and abbreviate. So, when my wife and I were typing up the responses, we could say what we wanted to say and feel confident we communicated properly with our guests. It was kind of fun to set up.”

Using Popmenu’s AI Answering has transformed the way Poppy’s Pizza & Grill handles their front-of-house operations, especially during peak and off-peak seasons. By seamlessly managing guest inquiries and driving revenue through online channels, Poppy’s has not only mitigated the impacts of the labor shortage, but also enhanced the overall guest experience. As a result, the restaurant continues to thirve, serving on-premise and on-the-phone customers with the same high standard of service and quality food.