The Taco Stand

Part of Showa Hospitality group, The Taco Stand is a 10-location Mexican food concept with a footprint that extends across the U.S. With multiple outposts in Southern California, as well as Las Vegas and Miami, they are well known for their authentic Tijuana- and Baja-style street tacos, and promise 100% Hecho a Mano, or Made by Hand.

Their cult following often meant lines out the door during peak hours, making it difficult for staff to juggle the demands of in-person guests
with those calling on the phone to place takeout or catering orders. Long operating hours and a steady stream of guests left the staff stretched for time and resources. What's more, due to the dispersed geographic area
of their restaurants, they struggled with a disjointed tech stack and needed a solution that would provide a unified tool easily implemented across all locations.

Enter Popmenu AI Answering. With AI-powered technology, calls are always answered, simple questions addressed, and important revenue- related requests for orders, catering and reservations are quickly handled. Even better, a single interface allows managers to seamlessly configure settings and call responses specific to each location. This comes with an on-demand analytics dashboard showing: resolution rates, time saved, call outcomes, call volume by hour/day of week, and top call topics—enabling the ability to see historical trends for each location. Now, the staff at all the The Taco Stand locations no longer have to choose between serving guests on the phone or those standing in front of them.