Dos Salsas answers over 32,000 calls with AI Answering

Family-owned Tex-Mex restaurant, Dos Salsas, opened its doors in 1999 and has grown to three locations throughout Texas. Introducing fresh fare to a broader audience has been rewarding for the restaurant; however, in the saturated Texas market, the establishment sought innovative ways to distinguish themselves and relieve staff from time-consuming tasks that interrupt their ability to better serve on-premise customers. As restaurant owner, William Plata, puts it, "You want to give great food and great service, but first you have to get people through the door."

The restaurant saw an opportunity to reduce the number of times staff had to interrupt on-premise service to answer the phone. They welcomed Popmenu AI Answering, an automated phone answering service that fielded over 32,000 calls in 9 months, to their tech stack. The tool pulls information from the restaurant’s website and Google Business Profile to answer guests’ questions and text diners a link to place an online order or make a reservation. In total, the technology has saved staff over 240 hours on the phone.