Burrito Gallery saves over 260 hours on the phone with Popmenu AI Answering

Burrito Gallery, an aptly named burrito joint boasting four locations in Jacksonville, Florida, thrives on operational efficiency. However, Vice President of Operations, Martin Bekkedal, identified a pressing concern—the overwhelming influx of phone calls from guests seeking basic information. To maintain the restaurant’s streamlined operations, Burrito Gallery took advantage of Popmenu AI Answering, an automated phone answering service designed to reduce the strain on staff while still providing guests with quality service over the phone.

By seamlessly integrating with Burrito Gallery’s Google Business Profile and website, AI Answering ensures guests receive real-time, up-to-date information and spares the restaurant the need to update multiple platforms. For instance, if operating hours change, Answering identifies that adjustment from Google and promptly shares that information with inquiring guests. Additionally, the tool’s capability to text guests direct links to place an online order or secure a reservation captures valuable revenue—revenue that might have otherwise been lost had guests been sent to voicemail or received a busy signal.